OFFICIAL HIGE DANDISM ASIA TOUR 2026 IN SEOUL

Website Terms of Use, Privacy Policy, and Pre-Order Terms & Conditions
Last Updated: June 2026 | Contact: shop@sozo.sg

Please read these Terms and Conditions carefully. By accessing this Site or placing a merchandise pre-order for the Seoul tour stop, you explicitly agree to be legally bound by these terms. If you do not agree, you must not use this site or purchase any products.

Article 1: Purpose & Operator Information

This online pre-order platform (the "Site") is operated exclusively by SOZO Pte Ltd (Singapore) ("the Company", "We", "Us") acting as the authorized commercial operations manager on behalf of the management of OFFICIAL HIGE DANDISM ("Management").

Article 2: Changes to Terms & Website Services

• Updates: The Company reserves the right to update these terms at any time without prior notice. The newly updated terms will apply immediately upon posting.
• Service Interruptions: We reserve the right to temporarily halt or discontinue the Site without notice due to maintenance, security checks, server overloads, or ISP blackouts. We accept no liability for transactional failures or delayed QR codes resulting from these interruptions.

Article 3: User Requirements & Prohibited Conduct

By using this Site, you represent that you are of legal age to form a binding contract and agree to refrain from:

1. Infringing on the intellectual property, copyrights, or trademarks of the Management, the Company, or any third party.
2. Using automated tools, scripts, browser extensions, or buying bots to manipulate transactions.
3. Providing false, inaccurate, or misleading personal information.
4. Utilizing this Site for commercial gain, including proxy-purchasing business services or buying items for the purpose of resale.

Right to Terminate: The Company reserves the absolute right to unilaterally void orders, invalidate pickup QR codes, and block IP addresses without notice if any prohibited conduct or breach of these terms is suspected.

Article 4: Privacy & Personal Data Protection

• Data Collection: We collect your full name, email address, mobile number, and payment details to process your order. If a delivery option is provided and chosen, you must also provide your Personal Customs Clearance Code (PCCC).
• Data Sharing & Purpose: Your data is collected securely by the Company in Singapore and shared with authorized local event production staff and delivery partners in Seoul, South Korea, strictly to verify your on-site pickup and clear local customs.
• Data Retention: On-site venue verification databases containing your personal details will be permanently purged within thirty (30) business days following the end of the Seoul tour leg. Transaction records will be safely archived for the duration required by law.

Article 5: Pre-Order Purchases & Pricing

• Order Acceptance: When you place an order, the Site will send an acknowledgment email.
• 7-Day Cancellation Rule: Pursuant to consumer regulations, you have a statutory right to cancel your online pre-order for a full refund within seven (7) days of placing the order. After this 7-day window closes, no change-of-mind cancellations or updates will be accepted, and all sales are final.
• Pricing Accuracy: We strive for absolute pricing accuracy. If a pricing error occurs and the correct price is lower, you will be charged the lower amount. If the correct price is higher, we will contact you for instructions before processing.
• Order Cancellation by Us: If we cannot fulfill your order due to international transport holds, manufacturing delays, or customs clearance failures, we will cancel your order and issue a 100% refund. Our financial liability is strictly capped at the purchase price paid on this Site; we accept no liability for secondary or consequential expenses (such as concert tickets, flights, or hotel bookings).

Article 6: Venue Pickup & "No-Show" Rules

• How to Pick Up: To claim your items at the Seoul venue booth, you simply need to show your order confirmation email containing your unique QR code for system verification.
• Proxy Pickups: You may have a friend pick up your items using your QR code entirely at your own risk. Once the QR code is scanned and the items are handed over, the order is legally deemed successfully fulfilled and delivered, and the Company is not responsible for any subsequent issues or disputes.
• No-Show Policy: Pre-ordered merchandise must be retrieved during the official operational hours of the designated venue pickup booth. Uncollected items will not be automatically refunded. Instead:
  • If a delivery option to a South Korean address is provided and chosen, you must pay an additional delivery fee and provide your PCCC to have the items shipped.
  • If you choose not to pay for delivery, fail to provide your correct shipping details or PCCC, or abandon the order, no refunds will be given.

Article 7: Returns, Defective Items, & Exemptions

• On-Site Quality Desk: A Quality Inspection Desk will operate directly alongside the venue pickup booth. Customers must examine their items immediately upon collection. If an item is proven to have a manufacturing defect, it will be exchanged or fully refunded on the spot.
• Post-Venue Claims: Defect claims raised after you leave the venue perimeter will be rejected unless you provide a continuous, unedited "unboxing video" proving the defect was present inside the sealed packaging.
• Non-Returnable Items: Except for verified manufacturing defects caught at the venue, the following items are completely exempt from returns or exchanges once the statutory 7-day post-purchase window closes:
  1. City Exclusive Keyholder ("Seoul"): This item is produced on a single-batch, made-to-order timeline specific to the Seoul concert date and cannot be resold.
  2. Opened Apparel & Collectibles: Hawaiian shirts, T-shirts, sandals, tour towels, and passport cases cannot be returned or exchanged for size errors once unsealed or removed from their original clear transparent packaging.

Article 8: Intellectual Property & Trademarks

All graphics, trade names, band logos, audio-visual materials, product layout arrays, and apparel designs displayed on this site are the exclusive property of the Management or licensed explicitly to the Company. Users are strictly forbidden from copying, imitating, downloading, or modifying any component of this website without prior written consent.

Article 9: Legal Compliance, Governing Law, & Jurisdiction

• Sanctions & Export Control: You may not access this site or purchase products if you are subject to export control laws or economic sanctions from the United Nations, United States, United Kingdom, European Union, Japan, or other applicable jurisdictions.
• Governing Law: These terms, and all aspects of the purchasing agreement, are governed strictly by the laws of the Republic of Singapore.
• Jurisdiction: Any legal claim, dispute, or controversy arising out of your use of the site or purchase of products must be resolved exclusively by the Singapore Courts located in Singapore.