Please verify the following details carefully before completing your payment:

• Pickup date and time slot
• Product selection, size, and quantity
• Email address for confirmation
• Final payment total

1. Order Modifications, Cancellations & Payment Rules

• 7-Day Statutory Cancellation Window: Pursuant to consumer regulations, you have a statutory right to cancel your online pre-order for a full refund within seven (7) days of placing the order. Once this 7-day window closes, no change-of-mind cancellations, modifications, or updates will be accepted, and all sales become final.
• International Transaction Notice: Payments are processed through a merchant based in Singapore. Depending on your card issuing bank, foreign transaction or cross-border fees may apply. These bank fees are non-refundable by the merchant.
• Payment Method & Order Edits: Confirmed orders and payment methods cannot be manually altered once completed.
• Processing Status & Cancellations: Do not place a new order while a payment is processing or awaiting confirmation. Cancellation requests are subject to approval by SOZO and will be rejected once the order has entered packing, allocation, shipment, or collection preparation.
• Incorrect Pickup Date: If you selected the wrong pickup date, please email shop@sozo.sg before placing a new order. Additional orders placed independently will be treated as separate purchases and will not be automatically refunded.
• Replacement Orders & Stock: Any new or replacement order is strictly subject to real-time stock availability. Items, promotional discounts, free gifts, pre-order benefits, and pickup slots from a previous order cannot be reserved or transferred.

2. Onsite Collection, Proxy Pickups & No-Show Policy

• No Onsite Store Refunds or Exchanges: Please note that the physical merchandise counters and pickup booths onsite are strictly operational for collection only. Staff members are unable to process any change-of-mind refunds or exchanges at the event venue.
• Proxy Pickups (Collection via Representative): You may authorize a third party to collect your pre-ordered items using your order QR code entirely at your own risk. Once the QR code is scanned and the items are handed over, the order is legally deemed successfully fulfilled and delivered. The Company bears no responsibility for any subsequent disputes or missing items.
• No-Show Policy: Pre-ordered merchandise must be retrieved during the official operational hours of the designated venue pickup counter. Uncollected items after the booth operating window has closed will not be automatically refunded or re-sent.

3. Strict No-Return Policy for Used/Worn Items & Post-Event Sales

• No Venue Use: In accordance with Article 17, Paragraph 2 of the Korean E-Commerce Act, any item that has been worn, used, or had its tags/packaging removed or damaged at the venue cannot be returned or exchanged for a change of mind under any circumstances.
• Post-Event Final Sale: Because this merchandise is time-sensitive and tied directly to this concert, its commercial value diminishes significantly once the event ends. Therefore, all sales become strictly final and no change-of-mind refunds will be processed after the conclusion of the event.

4. Onsite Inspection Mandate (Defects & Replacements)

• Check Before You Leave: You must inspect your items (quantity, size, color, and visible defects) immediately upon collection at the counter.
• Onsite Defect Resolution: If a product is defective or damaged out of the box, you must report it to the onsite staff before leaving the counter/venue to receive an immediate replacement (subject to event stock availability).
• Limitation on Later Claims: If replacement stock is exhausted, a refund will be issued. External damage claims (scratches, stains, tears) reported after leaving the counter may be rejected as pre-existing condition cannot be verified.

5. Returns, Shipping Fees & Policy Fair Use

• Refund Timing: Processing times for approved refunds depend on your payment provider and issuing bank.
• Change-of-Mind Return Costs: Where legally permitted, return delivery costs for change-of-mind returns after receiving goods will be charged to the customer. If eligible for a valid, unused 7-day change-of-mind return under statutory law, you are strictly responsible for all international round-trip shipping fees and customs clearance costs required to return the item to our overseas facility. These costs will be deducted from your refund.
• Fair Use & Abuse Prevention: SOZO reserves the right to restrict, void, or cancel orders from accounts exhibiting policy abuse. This includes, but is not limited to, using multiple accounts to bypass purchase limits, manipulating inventory through repeated cancellations and repurchases, or attempting to secure promotional benefits repeatedly.

6. Non-Defective Variations

Minor differences in color accuracy (due to screen settings/lighting), slight alignment variances, or minor packaging dents sustained during international transit do not impair the functionality of the product and will not be recognized as defects for exchange or refund purposes.

7. Proof of Purchase Required

No exchange, replacement, or refund claims will be reviewed without a valid digital order confirmation and the original physical receipt (if issued).